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Returns and Exchanges

We want our customers to be completely satisfied with their purchases. If for any reason you are not happy with your order, we offer easy returns and exchanges.

Returns:

  • Items can be returned within 30 days of the delivery date.
  • Returned items must be unworn, unused, and in their original condition with tags attached.
  • Refunds will be issued to the original form of payment within 3-5 business days after we receive the returned item.
  • Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Exchanges:

  • Items can be exchanged within 30 days of the delivery date.
  • Exchanged items must be unworn, unused, and in their original condition with tags attached.
  • Customers are responsible for exchange shipping costs unless the item received was damaged or incorrect.

Procedure:

  • To initiate a return or exchange, please email us at hello@balaioathletics.com with your order number and reason for return/exchange.
  • Our customer service team will provide you with a Return Authorization Number (RAN) and instructions on how to proceed with the return/exchange.
  • Once we receive the returned item(s), we will inspect them and issue a refund or process the exchange within 3-5 business days.

Note: We do not accept returns or exchanges on final sale items or items that have been customized or personalized.

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